Industry: Manufacturing
Revenue: 30 Million euros
Country: United States
Enterprise Applications: J.D. Edwards OneWorld Xe
Operating System(s): AS400 & Windows 2003 Server
Database: DB2_400
Company Profile: Filix—manufacturer of yarn and fabrics for several markets—is based in France and owned by Worldtex.
Filix Finds a Trusted Partner in TomorrowNow Support ServicesUnparalleled Communication and Response Saves Leading Textile Manufacturer |
Filix, the French subsidiary of Worldtex, makes covered elastic yarn products and narrow elastic fabrics for use in the apparel, textile, home furnishings, and specialty end-use markets. The company recently enlisted TomorrowNow Support Services for the company's 23 J.D. Edwards OneWorld XE applications, including Distribution, Manufacturing, and Financials.
The change to TomorrowNow was timed perfectly. "With margins being extremely tight in the textile business, our parent company Worldtex wanted to reduce our maintenance costs," recalled Hervé Vigneron, Filix IT Manager. "Having just received a mailer for TomorrowNow and reading an article about them, I knew their maintenance was much more affordable than vendor-based maintenance. And with a global network of experienced support engineers we knew they could support us in French."
After going live on J.D. Edwards in 2000, Filix wanted to keep its enterprise system for several more years. TomorrowNow's model of providing the necessary critical fixes and the tax and regulatory updates that enable clients to stay on its releases for up to ten years was a compelling reason for Filix to consider TomorrowNow. "We only want to change our software when it's necessary to meet our needs, not to meet a vendor's short retirement schedule," said Vigneron. "In that sense TomorrowNow was a good match for us."