Speaking the Language of SavingsFilix Finds a Trusted Partner in TomorrowNow Support Services |
TomorrowNow saves customers up to 50 percent in maintenance costs by putting its client support fees into its services, not software development. Filix enjoys these significant cost savings, which it puts toward revenue, but the company sees its greatest savings in time, Vigneron explains. "Our team is not fluent enough in English for technical matters. It's important for us to get maintenance quickly when needed, so TomorrowNow's ability to support us in French is vital. Previously, only two of us could report problems with the vendor in English, which took a lot of valuable time. With TomorrowNow I can delegate that type of work to the team and focus on more appropriate responsibilities."
