TomorrowNow support has been excellent; it
is significantly superior to what we had before, and TomorrowNow takes much greater responsibility for issues than our vendor did.
New Project PossibilitiesFilix Finds a Trusted Partner in TomorrowNow Support Services |
With TomorrowNow taking ownership of fixes and issues, Filix can concentrate on the implementation of new applications. "It took us several years to stabilize our J.D. Edwards product after implementation," Vigneron explained. "The extended TomorrowNow support policy is a guarantee for the longevity of this mature system. With them managing our maintenance, we can turn our attention to the peripheral tools and focus on other areas, as we recently did with a fixed assets project, and as we're doing now with manufacturing cost accounting, business intelligence software—including dashboard reporting and data warehousing, and scheduling and planning."
By offering only critical support—not building software or providing consulting services—TomorrowNow can provide focused services that are unmatched in the industry. "TomorrowNow support has been excellent; it had an immediate positive impact on us," said Vigneron. "Every time we've requested their assistance the resolution has been prompt and successful. The support is significantly superior to what we had before, and TomorrowNow takes much greater responsibility for issues than our vendor did."
Vigneron compares the impact of TomorrowNow's support model on the industry to franchised car dealers. "They used to offer very expensive and low quality maintenance," he explained, "Which led people to resort to small mechanics for their car maintenance. Likewise, I think important software vendors will have to reconsider their position and recognize they are not the undisputed masters. If they're smart enough, they will review the services they provide and match the quality and prices of TomorrowNow. Any organization looking for an alternative to their vendor support has no reason to look elsewhere."