Industry: Technology and Publishing
Revenue: USD 395 Million (2004)
Country: United States
Enterprise Applications: PeopleSoft Customer Relationship Management
Operating System(s): Solaris
Database: Oracle
Company Profile: IHS Inc. is a leading global provider of critical technical information, related decision-support tools, and strategic and operational services. With headquarters in Englewood, Colorado, the company serves customers in more than 100 countries.
IHS Extends CRM Lifecycle with TomorrowNow Support Services |
Founded in 1959 to provide microfilm product catalog databases for aerospace engineers, IHS has evolved into a leading global provider of critical technical information, decision-support tools, and services. The company now provides its services to governments and corporations in more than 100 countries, and employs 2,300 people in two divisions. The Energy division provides a complete suite of information services to the oil and gas industry, and the Engineering division develops and implements engineering, technical, and regulatory information solutions.
"We use proprietary IHS processes and technology to manage the information we provide our customers," explains Scott Fenwick, Manager of Business Applications Support. "To manage our relationships with those customers, we use PeopleSoft 8 CRM Support and Support Self-Service." The company plans to stay on PeopleSoft 8 while it focuses more resources on its revenue-generating information solutions.