Cost Savings and Improved Support Reduce Resource StrainTropical Shipping Discovers Savings with TomorrowNow Support Services |
By switching to TomorrowNow for critical maintenance and support, Lasch found that Tropical would save 50 percent on support costs. "We'd be able to really improve our bottom line profits, and avoid a huge upgrade on the heels of the one we'd just completed," he said. TomorrowNow uses client support fees to pay for current support benefits—not new software development—so it is able to charge much less for higher quality support.
Tropical worked closely with TomorrowNow to prepare a solid, comprehensive business case for its management team. Lasch explained that TomorrowNow was refreshingly honest and ethical while helping him prepare numbers and scenarios for his presentation. "At one point in our negotiations there was an error on pricing in their favor. Rather than gloss over it and take advantage of us, they brought it to our attention and corrected it. It means a lot to work with a company we can trust."
After a seamless transition, Tropical quickly realized the benefits TomorrowNow support delivers. Previously Tropical had to push significant resources to the limit just to apply essential tax and regulatory updates for Financials. TomorrowNow has streamlined the process by providing critical fixes and tax and regulatory updates specifically tailored for Tropical's system, saving the company valuable time.
