Mel GaddVice President, Quality |
“TomorrowNow's clear commitment to providing the highest quality support for enterprise software customers makes part of my job much easier — I don't have to spend any time convincing the management team of the value of the program. Our unique support model relies on our ability to react quickly and accurately when called upon. The quality management program simply builds on the proven service automation systems and solid processes that have brought the company so much success. Extending the standards globally ensures consistent business processes are applied, providing predictable results for all our clients.”
Mel Gadd is responsible for the quality management system at TomorrowNow, which encompasses all the processes and systems that ensure consistently high levels of service. He is also chartered with maintaining our high standards by using continuous customer feedback.
Mel has 26 years of experience in the software industry, including designing and implementing global customer feedback and quality management programs. He also has experience in all aspects of software design, development, QA, and support. He spent the last 10 years managing the customer satisfaction and quality programs at PeopleSoft and Oracle.
Mel holds a Bachelor of Arts honors degree in European Studies from the University of East Anglia, UK.