Baan Software Support Services Overview |
TomorrowNow has built a simple, but comprehensive model to deliver extraordinary service to Baan licensees. TomorrowNow Support Services:
- Replace vendor’s Annual Maintenance and Support
- Immediate 50 percent savings
- Fixes for serious issues
- Extend the life of currently available software
- Support periods defined by client requirements
- No forced upgrades
- Full upgrade script support
- Deliver unparalleled quality and responsiveness
- Primary support engineer for each account
- Senior and experienced personnel
- 30-minute response time, 24x7x365
- Maximize your support value
- Receive only the fixes you require to resolve your problems
- Operational Environment Review
- Unique support methodology
These features combine to yield the most important result of our services: satisfied clients. Why are clients so satisfied with our service?
- Control of IT Strategy Upgrading Baan products only when it makes business sense buys needed time to determine long term IT strategy. Extending the life of the investment in a current product release increases ROI.
- Excellent Responsive Service Having senior level support engineers on the front lines means issues are resolved quickly and efficiently. TomorrowNow engineers don’t stop until the issue is resolved.
- Focus on Business Needs Saving time and money by paying lower support fees and avoiding unnecessary upgrades means being able to staff and fund innovative business initiatives and projects that further their organization’s goals and objectives.